Legal Information & Cancellation Policies

Appointment Cancellations

We reserve the right to charge the consultation fee for any appointment that you have booked and confirmed that you will attend and cancel (or do not attend) without 24 hours notice.

Acceptable notice that you wish to cancel an appointment is an email message logged on our email server icloud or a telephone message logged on our answer phone.

Legal Information, Content Management and Responsibility

Northernhay Clinic Ltd, incorporated in England Company Number: 8306022 registered office 39 Northernhay Street Exeter EX4 3ER “NHC”, and the hosts of this Website and the Intranet which provides access to the same, accept no responsibility for, and excludes all liability in connection with browsing this Website, use of information on this Website and downloading any material from it, including, but not limited to, any liability for errors, inaccuracies, omissions or misleading or defamatory statements. This Website is intended to enable information relevant to the work of NHC, to be freely available on the World Wide Web (WWW). Whilst NHC hopes you find this Website interesting and informative, the contents are for general information only. NHC believes the contents to be true and accurate as at the date of writing, but can give no assurances or warranties regarding the accuracy, currency or applicability of any of this Website’s contents. As such, the contents of this Website should not be relied upon. In addition, none of the content of this Website will form any contract between the Hospital and any user of the Website, nor constitute any offer by NHC. The use of and access to pages of the NHC Website is subject to the foregoing disclaimer, and terms and conditions set out below. By using or accessing this Website, you agree to be bound by these terms and conditions.

NHC will not share your private information with anyone outside of the NHC Group. You are prohibited from posting or transmitting, to and from, the Website any unlawful, threatening, defamatory, obscene, and pornographic or other material which would violate any law.



Content on this Website is subject to copyright. Material cannot be downloaded without written permission of the copyright owner of the material. The copying, distribution or publishing of information provided on this Website is prohibited.


Links to Websites

The provision of a link to an external website does not constitute any authorisation to access material within that website. All information on this Website, including links to other websites, is provided for information and convenience only. No endorsement of any other website by NHC is expressed or implied by the presence of a link to the same on the NHC Website. NHC accepts no responsibility for the quality of resources to be found on external websites, and anyone using the same does so at their own risk.

NHC shall have no responsibility, nor liability for the privacy of personal information posted by users to link to websites. As NHC’s Website may provide links to third party websites, users should review their respective privacy policies to learn more about what, why and how they collect and use personally identifiable information.

NHC reserves the right to attempt to identify and track any individual whom it suspects of trying to gain unauthorised access to computer systems or resources through its’ Website service.


Email and Enquiry Forms

When you send an email or complete an enquiry form, NHC will not share your email address or private information with anyone outside of the NHC Group, with the exception of our consultants who provide the services about which you are enquiring.

If you sign up for one of our emailing lists, we’ll only send you the kind of information you’ve requested. We won’t share your email address with anyone outside of NHC Group with the exception of providers who provide the services about which you are enquiring.



Although every reasonable effort is made to ensure that files are free of defects, there are no guarantees that they are free from defects, such as computer viruses. Therefore, no warranty or guarantee is given by NHC, regarding files downloaded or accessed.


Reliability of Information

The resources made available on the NHC Website, are for information only. The Website is not intended in any way to replace any other existing channel of NHC external communication. Nothing on the Website is intended to constitute advice to anyone. Content on the Website is governed by a number of NHC policies and guidelines. Please email northernhay@icloud if you have any comments or concerns about any information provided on the website.


Website Availability

Although the Website has been tested and should work correctly under normal circumstances, there are many factors both within and outside of the control of NHC, which may prevent the website from being available. No responsibility is accepted by NHC, for any losses that may arise from an inability to access resources through its’ Website. If you find any errors within the NHC Website site, including links that don’t work, pages linked to the wrong document and out of date information, please notify without delay, to enable these to be rectified.


Logged Information

NHC may keep a record of the number of times a page is accessed in order to analyse trends, administer the site, and to see what pages are accessed the most. These records do not contain personal information.


Exclusion of Liability

The service and materials on this Website are provided “as is” and NHC and the hosts of this Website expressly disclaims any and all warranties, express or implied, to the extent permitted by law including but not limited to warranties of satisfactory quality, merchantability or fitness for a particular purpose, with respect to the service or any materials.

Except in respect of death or personal injury arising from negligence, NHC and the hosts of this website hereby exclude liability for any claims, losses, demands or damages of any kind whatsoever with respect to any information and/or services provided on the NHC website, including, but not limited to, direct, indirect, incidental or consequential loss or damages, compensatory damages or loss of profits or data whether based on a breach of contract or warranty, delict or tort (including negligence), product liability or otherwise.


Governing Laws

The terms and conditions of use of the Website as provided by NHC shall be governed by English Law

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